RETURNS

All returned products must be in original, as purchased condition with packaging and tags attached. 

Returning a full priced item ~ Full priced items where full RRP was paid can be returned for a refund or credit voucher within 30 days.

EXCHANGES

If you return an item for exchange, there will be a new shipment fee applicable.

CANCELLED ORDERS

Cancelled orders will be subject to a cancellation fee of 5 * (merchant fee) plus $10 (re-stock and administration fee) if a refund is required. If a store credit is required no cancellation fee will be charged.

WARRANTIES

Warranties cover any fault or defect as a result of the manufacturing process (not wear and tear).
If any of the products you purchase are faulty, please email through any photos or videos of the damage/issue.

Apart for pre-approved warranties the cost of return postage is your responsibility.

Product warranties differ for each manufacturer and/or each product model. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair or exchange will be at our expense.

If you have any warranty issues please email any details and photographic evidence to accounts@dirthero.com.au